Privacy Policy

Last updated: 7 September 2026

1. Introduction

Welcome to Tutch.

Tutch is operated by Mobile Chat Limited, a company registered in England and Wales under company number 13341196.

In this Privacy Policy, references to "Tutch", "we", "us" and "our" mean Mobile Chat Limited in connection with the Tutch website, mobile application and related services.

We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains:

• what personal information we collect;

• how and why we use it;

• when we may share it;

• how long we keep it;

• your rights in relation to your information; and

• how to contact us about privacy matters.

By using Tutch, you acknowledge that your personal information will be handled as described in this Privacy Policy.

2. Who We Are

Mobile Chat Limited
Trading as Tutch

Company number: 13341196

Registered office:

Park Avenue
Harrogate
HG2 9BG
United Kingdom

Privacy and support enquiries:

russell@tutch.me

3. Information We Collect

Depending on how you use Tutch, we may collect the following categories of information.

3.1 Information you provide to us

This may include:

• your mobile telephone number;

• account information you provide when registering for or using Tutch;

• information contained in communications you send to us, such as support requests or feedback.

We collect your mobile telephone number when you provide it during the Tutch registration or account-verification process.

3.2 Account verification information

When you request verification of your mobile number, we may process:

• your mobile telephone number;

• the verification code generated for your verification request;

• the date and time of the verification request;

• information relating to whether verification was successfully completed.

We use this information to verify that you control the telephone number you have provided and to help protect the security and integrity of Tutch accounts.

3.3 Technical and usage information

When you access our website or app, we may collect certain technical information necessary to operate, secure and improve our services.

This may include information such as:

• device type;

• operating system;

• application version;

• IP address;

• technical logs;

• error and diagnostic information; and

• information relating to the operation and security of the service.

We only collect and use such information where reasonably necessary for operating, maintaining, securing or improving Tutch.

4. How We Use Your Information

We may use personal information for the following purposes:

To provide Tutch

Including creating and administering your account and providing the functionality of the Tutch service.

To verify your telephone number

We may send you a one-time SMS verification code when you request telephone-number verification.

To protect our users and service

Including preventing fraud, abuse, unauthorised access and misuse of Tutch.

To provide support

Including responding to questions, requests and communications you send to us.

To maintain and improve Tutch

Including diagnosing technical problems, improving reliability, security and functionality.

To comply with legal obligations

Where we are required to process or retain information under applicable law.

5. SMS and Mobile Messaging

Tutch may use SMS messages to verify your ownership of a mobile telephone number during account registration or other security-related verification processes.

SMS verification messages

SMS messages sent by Tutch for telephone-number verification are:

• transactional and service-related;

• initiated in response to a user request;

• used to verify ownership of a telephone number;

• not used for marketing or promotional purposes.

Message frequency varies based on user-initiated verification requests.

Message and data rates may apply.

You may receive a message containing a one-time verification code after you request verification through Tutch.

If you do not wish to receive SMS messages, do not request SMS verification. You may also reply STOP to an eligible Tutch SMS message to opt out of future SMS messages. Reply HELP for assistance where supported.

Please note that opting out of verification messages may prevent you from completing SMS-based telephone-number verification.

6. Mobile Information and SMS Consent

Mobile information, including mobile telephone numbers, SMS opt-in data and SMS consent, will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent or share your mobile telephone number or messaging consent with third parties for their own marketing or promotional purposes.

All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except where necessary to provide the messaging service itself, comply with law, or protect the security and integrity of our services.

This section is intended to apply specifically to information relating to SMS and mobile messaging.

7. Who We May Share Information With

We may share personal information with carefully selected service providers that help us operate Tutch.

These may include providers of:

• cloud hosting and infrastructure;

• technical services;

• communications services;

• SMS delivery and verification services;

• security services;

• customer support tools;

• software development and maintenance services.

These service providers may only process personal information where necessary to provide services to us and in accordance with applicable contractual, security and legal requirements.

We may also disclose information where reasonably necessary:

• to comply with applicable law or a valid legal process;

• to protect the rights, safety or security of Mobile Chat Limited, Tutch, our users or others;

• to investigate fraud, abuse or security incidents; or

• in connection with a corporate transaction such as a merger, acquisition or sale of assets, where permitted by law.

We do not sell personal information.

8. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection law to protect that information.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing and maintaining Tutch;

• verifying telephone numbers and protecting account security;

• resolving disputes;

• complying with legal obligations; and

• enforcing our agreements.

Retention periods may vary depending on the type of information and why it was collected.

When information is no longer required, we will delete it or anonymise it where appropriate.

10. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping your account credentials and access to your devices secure.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain processing;

• request portability of information where applicable; and

• withdraw consent where processing is based on consent.

To exercise your rights, please contact us at:

russell@tutch.me

You may also have the right to complain to the relevant data-protection authority.

In the United Kingdom, this is the Information Commissioner's Office (ICO).

12. Children and Young People

Tutch is intended for users aged 13 and over.

We do not knowingly collect personal information from children below the minimum age permitted to use Tutch.

If you believe that a person below the permitted age has provided us with personal information, please contact us so that we can investigate and take appropriate action.

13. Third-Party Services

Tutch may rely on third-party technology and service providers to provide certain aspects of the service.

Those providers may process information on our behalf where necessary to provide their services.

We encourage users to review the privacy information of relevant third-party services where applicable.

14. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, maintain security and understand how the website is used.

Where required by law, we will ask for consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, through our cookie preferences tools.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Where required by law or where changes are significant, we may provide additional notice.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how we process personal information, please contact:

Mobile Chat Limited
Trading as Tutch

Email: russell@tutch.me

Registered office:

Park Avenue
Harrogate
HG2 9BG
United Kingdom